Mail team


PURPOSE AND SCOPE

To design and implement a plan to reduce MIT's overall mail/postage costs; streamline mail operations; provide better service to the community; and take advantage of new technologies to achieve these goals.

APPROACHES AND METHODOLOGIES

Customer interviews and surveys

"Best practices" surveys of other institutions

Analyses by MIT administrative departments

National search for Mail Manager

Site visits and other contacts with carriers, vendors and national organizations

MAJOR FINDINGS

While customer satisfaction is already high, the current process is too expensive

Costs will escalate dramatically unless we develop a plan for the future

Savings depend on automation and centralization

MIT receives an estimated 350 tons of unwanted mail annually

Completely reengineering the mail process is a long-term (5 to 7 years) endeavor

Opportunities for "soft" savings in departments could be substantial

A version of this article appeared in MIT Tech Talk on May 1, 1995.


Topics: Administration, Campus services

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